Araza Shipping Protection
Extra peace of mind for your delivery.
Our optional Shipping Protection covers eligible domestic and international orders against loss in transit, shipping damage, and theft after delivery.
Submit one request directly to Araza, and we’ll handle the next steps. You don’t need to file a separate carrier claim or wait for carrier reimbursement before we resolve an approved request.
You can also contact us through live chat or email service@arazabeauty.com.
Pricing
Protection costs 3% of your merchandise subtotal before discounts, excluding shipping, taxes, gift card products, and the protection fee itself.
For sets, we use the set’s selling price before additional discounts—not the combined individual retail prices. The protection fee is displayed before you choose to add it and appears separately in your order.
What is covered
- Packages lost in transit.
- Products damaged during shipping.
- Packages stolen after delivery.
Protection applies to the physical products in the order for which it was purchased, up to the original quantities purchased.
When to contact us
Damaged products: Report damage within 7 calendar days of delivery. Please keep the products and packaging and provide photos.
Marked delivered but missing: Report the issue within 7 calendar days of the delivery scan. Check with household members and around your delivery location. We allow at least 2 business days after the delivery scan before approving a replacement, since packages may be located or delivered following a premature scan.
Lost domestic packages: Submit your request once 7 calendar days have passed without a tracking update, and no later than 30 calendar days after the last tracking update.
Lost international packages: Submit your request once 20 calendar days have passed without a tracking update, and no later than 30 calendar days after the last tracking update.
A delay alone does not establish that a package is lost. We review tracking and shipment details before approving requests. You’re welcome to contact us earlier for help.
How we resolve approved requests
We replace the affected products and pay replacement shipping, including international replacement postage.
If a product is unavailable, we refund the amount you paid for that product, including applicable item taxes.
Separate requests may be submitted for different affected items, but we do not provide duplicate replacements or reimbursement for the same loss.
Replacement shipments remain protected without another protection fee. If a replacement also experiences a delivery issue, we’ll review it individually and may arrange a refund or signature-required delivery.
If your original package arrives after a replacement or refund, please contact us. If we request a return, we’ll provide a prepaid return label.
What is not covered
Heat damage, which our team handles separately on a case-by-case basis.
- Incorrect or incomplete delivery addresses supplied by the customer.
- Deliveries refused by the customer.
- Ordinary shipping or customs delays.
- Customer duties, import taxes, customs charges, or issues caused by unpaid charges.
- Product preferences, changes of mind, or issues unrelated to shipping.
Araza will address its own fulfillment, addressing, or customs paperwork errors separately.
Request review and fair use
Please provide your order number, checkout email, and a description of the issue. We may request photos or other information reasonably needed to review your request.
We aim to acknowledge requests within 2 business days and will provide an update if further review is needed.
We may deny requests involving fraudulent information, false statements, duplicate reimbursement, or documented misuse. Multiple requests alone do not establish abuse. If a request is denied, we’ll explain the reason, and you may contact us to request another review.
Cancellations and protection fee refunds
If your entire order is canceled before shipment, we refund the protection fee.
For partial cancellations before shipment, we recalculate the fee on the remaining merchandise and refund the difference.
Once the order ships, the protection fee is nonrefundable, including after an approved claim or an ordinary product return, except where required by law.
Didn’t purchase protection?
Please still contact us about delivery problems. We’ll review your order and explain the available next steps.
Purchasing or declining Shipping Protection does not change your rights under applicable law.