We hope you will love your Araza Natural Beauty products, but if for any reason you are not satisfied, you can return the product within 30 days from date of purchase for an in store credit, same product exchange (different color), or refund.
We do not offer in store credits, product exchanges, or refunds on Sample Items, Discontinued Items or any of our Make-up Brushes.
Steps To Returning for Credit, Exchange or Refund:
1. Email us at firstname.lastname@example.org, subject line Credit plus Order #, Exchange plus Order #, or Refund plus Order # and a brief description of why you wish to return for credit, exchange or refund.
2. We will send you a prepaid shipping label via email. For US orders only. International returns are required to pay their own return shipping. You must mail us back the product you wish to exchange, receive a refund or in store credit on.
3. Once we receive the product we will issue you an in-store credit or refund for the amount of the item being returned or send out the exchanged item to you.
We can only offer in-store credit, exchanges or refunds for items purchased at arazabeauty.com.
Gift Cards may not be returned.
Orders placed on Monday/Tuesday ship on Wednesday.
Orders placed on Wednesday/Thursday ship on Friday.
Orders placed on Friday/Saturday/Sunday ship on Monday.
The shipping speed begins on the day the order is shipped.
We ship every order via USPS Priority rate (1 to 3 business days from shipping day) or via USPS Standard rate (5 business days from shipping day). We ship both Domestic and International.
Please note that USPS Priority rate packages are insured up to $100.
If you never receive your products, please notify us within 30 days from the day you placed your order. All packages are sent with a Tracking Number. Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier or customs office (for international packages). We are not responsible for providing refunds if your tracking information indicates that your package was delivered or the address was entered incorrectly during checkout.
If your product arrives damaged we will replace it free of charge. Please notify us within 7 days upon receiving it, so we can quickly get your replacement sent to you.
Have a question? Please email us at email@example.com